A billing scam just cost AT&T $7.7 million

It’s surprisingly easy to add charges to a phone bill, and surprisingly difficult to take them off. It has gotten a little better in recent years, but it’s still a huge headache for anyone who finds an extra few dollars on their bill. This sort of thing is not an accident! This setup has been worth hundreds of millions of dollars to phone companies over the years, until federal agencies started actively suing carriers and they had to tamp it down.

But like any good scam, it’s hard to keep outsiders from horning in on the action.

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A billing scam just cost AT&T $7.7 million
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